Terms and Conditions

Contacting Us

If you would like to contact us for any reason at all you can reach us the following ways:
Email: enquiries@ohmykidswear.com
Post: Oh…My! Kidswear, 397-399 Hornsey Road, London, N19 4DX, England

If you need advice, assistance or have any feedback about the Oh…My! Kidswear products or services, then we’d love to hear your thoughts.

Placing an Order

When purchasing items from ohmykidswear.com you are agreeing to our Terms & Conditions. Once you have placed your order you will receive an email acknowledging the exact details of your order. Unless we have notified you that we do not accept your order, this is the completion of the contract between yourself and Citilites Ltd.

Pricing & Product Description

All prices we use on our website are pounds sterling and do not include postage or packaging. We try to make images, product descriptions and specifications as accurate and helpful as possible. However, Oh…My! Kidswear take no responsibility for any variation in colour or sizing caused by the browser software you are using. All our images, descriptions and specifications contained on our website are solely published to give our customers the most accurate description possible. Oh…My! Kidswear can take no responsibility for any third party advertisements or pop ups which may cause errors on you browser whilst shopping nor do we endorse them.

As required by UK law, children’s clothes are exempt from VAT (value-added tax). VAT is applied to accessories.

Returns Policy

We are happy to exchange or refund goods if you are not entirely satisfied. Please return your item(s) with proof of purchase, in perfect condition with the items original tags and packaging within 14 days and we will refund or replace the goods. Refunds will be completed within 30 days of us receiving the returned item. We cannot accept returns of used or incorrectly packaged items and you are responsible for any returned goods until they reach us. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. We regret that delivery charges are non refundable, however in the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage.

Delivery & Shipping

All orders are carefully wrapped and packaged to ensure they reach you in a perfect condition.

Orders will be processed within 1 working day (not Saturday or Sunday) of the order being placed. During busy sale periods dispatch can take up to 3 working days, however is usually made within 1 – 2 working days after ordering. Delivery time once dispatched is approximately as follows:

Country

Service

Cost

Delivery Time

UK

Standard

£4.30

2-3 days

Courier

£8.50

1-2 days

Isle of Man

Standard

£4.30

2-3 days

Courier

£10.00

1-2 days

Guernsey, Jersey

Standard

£8.50

2-3 days

Courier

£31.00

1-2 days

France

Standard

£13.50

3-7 days

Courier

£14.00

2-5 days

Belgium, Germany, Luxembourg, Netherlands, Ireland, Denmark, Lithuania

Standard

£13.50

3-7 days

Courier

£16.00

2-5 days

Austria, Greece, Hungary, Italy, Poland, Portugal, Spain, Sweden, Finland

Standard

£13.50

3-7 days

Courier

£19.00

2-5 days

Czech Republic, Iceland, Norway

Standard

£13.50

3-7 days

Courier

£27.00

2-5 days

Swizerland

Standard

£13.50

3-7 days

Courier

£30.00

2-5 days

Qatar

Standard

£13.50

5-9 days

Courier

£37.00

3-4 days

USA

Standard

£15.00

5-9 days

Courier

£24.00

2-3 days

Canada

Standard

£18.50

5-9 days

Courier

£29.00

2-3 days

United Arab Emirates, Kuwait, Hong Kong, Israel, Saudi Arabia

Standard

£18.50

5-9 days

Courier

£35.00

2-5 days

South Korea, China, Singapore

Standard

£18.50

5-9 days

Courier

£37.50

2-5 days

Japan, Taiwan, Philippines

Standard

£18.50

5-9 days

Courier

£41.00

2-5 days

Brasil

Standard

£18.50

5-9 days

Courier

£48.00

3-5 days

Australia, New Zealand

Standard

£19.00

5-9 days

Courier

£40.00

3-5 days

 

Our shipping rates will be highlighted in your order. Once leaving the EU, you will be solely responsible for any additional customs, tax or duty charges. Please be aware these may cause a delay to your delivery. Full payment will be required before the order is dispatched. We are not responsible for delays caused by unattainable authorisation from credit card companies or banks.

Privacy Policy

When purchasing goods from Oh…My! Kidswear we ask you to provide details such as name, address, email address and contact numbers. Some of this information will be kept on record by Oh…My! Kidswear so we can recognise you as a customer the next time you contact us. We may use your details to send you information on new collections or other exciting news about a Oh…My! Kidswear collection. We will never pass your personal details onto any third party.

Payment Processing

All payments made on www.Ohmykidswear.com are processed via the secure payment processor PayPal and WorldPay. This payment feature allows you to purchase items from www.ohmykidswear.com with your credit or debit card or with your own PayPal account. All transactions are 100% secure and no sensitive payment information is held on our servers.

We accept Visa, MasterCard, Maestro, Visa Electron, Delta and PayPal.

Feedback

We always welcome feedback from our customers. If you would like to send us any feedback or comments you can do so by emailing equiries@ohmykidswear.com.

Copyright & Trademark

The contents of this website (including pictures, designs, logos, images, text and all other materials) are the copyright registered trademark to Citilites Ltd. The laws of England are the governing laws for all matters.  Any disputes will be subject to the exclusive jurisdiction of the English courts.